My Services
I partner with high-growth SaaS companies to shape and scale your customer success approach. Here are some of the ways I can support your business:
Renewal Forecasting & Planning
Build reliable renewal pipelines and uncover revenue risk early through structured forecasting models and account segmentation.
Driving Revenue from CS
Turn your Customer Success team into a revenue engine—unlocking expansion, reducing churn, and increasing lifetime value.
Customer Journey Mapping & Process design
Identify the key customer moments that matter and build scalable, repeatable processes around them—from onboarding to advocacy.
Defining Customer success
Collaborate with your team to articulate what success looks like—for your customers and your business—and ensure your strategy is built to deliver it.
KPI & MBO Frameworks
Define meaningful performance metrics and incentive structures that align CS outcomes with broader business goals.
Hiring & Team Design
Support with identifying the right roles, writing compelling job specs, and interviewing candidates—ensuring you bring in CSMs who thrive in your environment.